Terms & Conditions
SCOPE OF APPLICATION
The following Terms & Conditions (hereinafter “T&C”) shall apply to all contracts that involve ordering products or services by Nanolive SA (hereinafter “Nanolive”) from the contract partner (hereinafter the “Buyer”, “your” or “you”).
The prices of the microscopes include the hardware (but excluding the computer and the Accessories Kit) and full software version of STEVE. You will have a non-exclusive, non-assignable right to use the software embedded in the microscopes. All software programs and any intellectual property rights relating to the product (collectively “IPR”) remain the full and exclusive property of Nanolive SA and you agree not to file or claim any IPR in relation to the product or to the name Nanolive.
A customized microscope cover for dust protection, additional cleaning tools and a regional power cable (the “Accessories Kit”) are sold separately by Nanolive.
In case you intend to resell the products, you agree not to alter or manufacture part or the entire product or software.
Nanolive SA reserves the right without prior notice to discontinue the sale of any products, to change any products and product specifications.
Important: Installation of software, Firmware and subsequent updates require an Internet connection and login to your customer account on Nanolive’s homepage (details sent in manual). You are free to choose your computer, however please see PC specifications & recommendations.
Nanolive offers customized private webinars.
The purchase of webinar attendance is for use by you only and registration information should not be forwarded on to third parties. Responsibility for the confidentiality and security of webinar registration information and event materials issued by Nanolive lies with you. If you believe that a third party has obtained details in an unauthorised manner, please promptly notify Nanolive.
Web-event participation may require you to configure your software settings on your web-device upon first use, or require you to download a software for your operating system.
PRIORITY TECHNICAL SUPPORT
Nanolive offers a premium technical support in the form of a one-year fee-based subscription to a high priority remote support through Nanolive’s technical support team with a guaranteed response within 24 hours during business days.
Nanolive shall offer payment terms, pursuant to the conditions.
Our standard payment conditions are (i) 50% within 2 weeks after ordering; (ii) 50% immediately prior to the delivery of the products.
Webinars, Premium Technical Support, and Accessories Kit shall be fully paid at the time of ordering.
Prices are Ex Works within the Schengen Area and Free-Carrier (FCA) for all other international orders (Incoterms 2010) and
exclude any tax (TVA, sales tax etc.), duties, shipping and any other costs.
Nanolive SA does from time-to-time offer coupons on their products. When placing an order, simply type the coupon code as listed during the checkout process. Once entered, you will instantly see your updated price reflecting your discount. Please note only one coupon code can be used per order.
SHIPMENT & DELIVERY
Time of shipment is based on the order in which Nanolive receives the purchase orders. Accordingly, the expected delivery date is communicated in the purchase order.
All the products shall be shipped Ex Works within the Schengen Area and Free-Carrier (FCA) for all other international orders (Incoterms 2010). Thus, you are free to choose your own logistics partner (the total weight of one unit, including packaging, is maximum 15 kilos and maximum 50cmx50cmx30cm).
Alternatively, Nanolive can upon request make an offer for shipping (optionally including insurance). In such case, Nanolive SA will ship nationally and internationally with their designated shipping partner (DHL) and the terms of the sale shall be adapted to DAP (delivered at place) (Incoterms 2010). For the avoidance of doubt, our prices do not include any brokerage fees, duties or taxes imposed on products imported into the country of destination. All such fees, duties or taxes and any other costs shall be borne exclusively by the customer. All costs incurred in relation to a refused delivery because of high customs or brokerage fees, duties, taxes or restrictions imposed by the country of destination shall be borne exclusively by the customer.
Note: In any case (should Nanolive appoint the carrier or not) there is no liability of Nanolive for late delivery. We cannot be held responsible for shipping delays that may commonly occur with these carriers in their normal course of business
All returned products require a Return Merchandise Authorization (“RMA”) and no return or refund can be processed without an RMA. The RMA number will be given by a customer service representative whom you can contact via email@example.com or by phone at +41 21 353 9000.
NOTICE OF DEFECTS
You shall promptly inspect all products and any apparent defects, defects relating to transport, incorrect shipments and shortages shall be reported to us in writing immediately and in any event not later than three days after receipt of the products. If a whole consignment of products has not been received, such failure to deliver shall be reported to us in writing as soon as practicable and in any event not later than four weeks after the expected delivery date of the products. In the absence of such report, the products will be deemed accepted upon installation or confirmed delivery if no installation is to be provided. The absence of such report will be deemed a waiver by you of any and all such claims.
WARRANTY & TECHNICAL SUPPORT
The standard warranty period is 12 months from the product delivery and covers all parts of the product. Extended warranty periods of 12 months may be purchased by customer for EUR 1,000.00. Warranty coverage does not include pick-up costs from the customer site. After repair, Nanolive will ship back your product for free.
All technical services are available through our customer service which you can contact at firstname.lastname@example.org or by phone at +41 21 353 9000.
All products returned for repair require an RMA. If products are not covered by warranty, a minimum fee (in Euro) will be estimated and subsequently charged to assess and repair the product plus the cost of any parts required and shipping.
Typically, repairs will be completed within three weeks of receiving the product although the exact timing will vary according to the complexity of the repairs, any requirement to order spare parts and the volume of repair work in hand at any given time. The customer is responsible for all shipping costs at standard rates quoted to us by our carrier. For any question or information, please contact email@example.com or by phone at +41 21 353 9000.
Only these terms and conditions (these «T&C») shall apply to the sale of the products to the exclusion of any other terms and conditions which may have been stipulated by the customer and which are hereby expressly rejected by Nanolive SA. By accepting delivery of the product, the customer will acknowledge the sole and exclusive validity and applicability of these T&C if the customer does not expressly reject these T&C within 15 days from delivery.
APPLICABLE LAW AND JURISDICTION
The laws of Switzerland shall apply to the sale of the products as well as all related matters. The courts of Lausanne, Switzerland, shall have exclusive jurisdiction over any dispute between the parties.